ImproVision’s services are all geared towards business process management aiming to make technology a real source of competitive advantage. Our services are customized for each industry. ImproVision’s BPM solutions are based on leading tools as testified by prestigious consultants such as Forrester and Gartner.
Business Process Management Solutions
The Business Process Management Loop

The following describes the typical Business Process Engineering Cycle:

• Identify
What constitutes good performance for a business in specific business-specific metrics. This is where key performance indicators are defined.

• Analyze
Why the key performance indicators are not where they are supposed to be. This phase is a combination of root cause analysis (which demands out-of-the box thinking to consider hidden or indirect factors) in addition to gap analysis to measure the void between the defined performance levels and current reality. This phase includes process modeling and simulation to help in developing deep understanding of the processes’ dynamics.

• Prioritize
The problems that need to be resolved in the order that they should be solved. While long-term solutions take time to be approved and implemented the problem may be getting worse. At this stage it is important to prioritize projects and action plans to achieve quick wins with which the organizations can build its longer term successes.

• Execute & Monitor
Identified short-term plans are executed and monitored against the expected improvements. Real time process data is gathered and stored for further analysis on the impact of the project.

• Optimize
Gathered information about executed processes is reused to optimize them and restart another cycle of business process improvement.
It is through this constant feedback loop that companies can support operational initiatives such as 6sigma, Learn ITIL or eTOM.

Engineering Processes is like engineering a machine or a city; it requires scientific discipline with the objective of making an organization self-operational with minimal or no human intervention. Our process designs are:

  • Effective: Our processes are designed to accomplish the objective behind them.
  • Efficient: The objective is achieved with the least possible steps and in the quickest way possible.


  • Smart: The processes make sure proper information is gathered and stored in order to help perform analysis and make decisions regarding business operations.

  • Adaptable: We design our processes modularly to make any necessary adaptations simple and straightforward.

Our Business Process Engineering Consulting services help improve your performance, manage the quality of your delivery and prepare you for quality certifications.