In a fiercely competitive industry, telecom providers always seek innovative ways to serve their customers in order to retain them as well as attract other customers from competition. With growing subscriber bases telecoms need to find ways to increase their operational capacity without further investment in order to enhance profit margins and provide greater returns to shareholders. A key way to achieve this is through properly manage key processes that have a significant impact on operations, customer satisfaction and financial bottom-line. Examples of such process are:
- Accounts Payable
- Accounts Receivable
- Credit Assessment
- Account Opening
- SIM card activation and deactivation
- Services subscription and un-subscription
- Credit Assessment
- Number Transfer
- Number portability
The proper management of these processes entails going through the model-simulate-execute-monitor-adapt cycle
ImproVision serves the telecom industry by providing telecom customers with a multitude of other solutions with the aim of driving ARPU, enhancing brand equity and differentiating from competition. ImproVision provides services such as:
• Self service solutions:
Customers subscribe to various services provided by the company online while the request gets automatically processed via the company’s back-office. This includes registering the service on the customer’s record, adding the service to the coming bill as well as routing a message to the customer via email or SMS confirming the activation of the requested service. The same applies when deactivating a service. The process occurs with minimal human intervention leading to faster service provision as well as reducing the load on the carrier’s call center. Click here
to see how it is done.
• E-Payment Solutions:
Customers view their detailed bills online and browse them by date comparing their spending patterns over a period of time. Customers also pay their bills online or request a collector to come to their door leading to higher revenue turnovers and enhanced cash collection.
• Mobile Services:
Customers have the ability to apply for various services through their mobile phones by SMS or via GPRS. In addition to the carrier services customers can also access services provided by the government, banks or other third parties.
to learn more about our telecom solutions.